Where does my order ship
from?
Austin, TX |
How much does the whole
order cost?
The price listed is for the
unit size of the selected material.
All materials, cutting time,
shipping and handling is included unless otherwise
specified. |
How much is shipping?
Ground Shipping is free. You will not be charged shipping
unless you are out of US/Canada or need a rush shipment.
International shipping varies per destination, it will be on
your invoice. Typically it is $10 for the first unit size
and about $5 for each additional unit. |
How do I submit more than
one file?
In each file include the material, and zip all files. Submit
the zipped file. |
What are supported file
formats?
CRD, SVG, DXF, AI, EPS, PDF, DWG, DXF |
Can you drill holes?
We actually get asked this
question a lot. The holes are also laser cut.
You can cut a
hole less than a millimeter wide if you want! |
How close can I tile
pieces?
We recommend at least 2 millimeters
between pieces. Make sure they are not overlapping as it
will ruin both pieces. Also, leave at least 5mm from the
material edge |
Do you match competitors
prices?
Yes, we match everyone's advertised pricing (we might charge
cutting time and shipping if they do). |
I don't see the size I
need, can I buy half sizes or larger sizes?
The smallest sizes we can manage are offered on our
materials page. You can fill them up or tile your designs,
there is one fee per unit size of material. If you need a
bigger piece, please email for a quote. |
What is the preferred
software?
Corel Draw is preferred; Inkscape, Adobe Illustrator and
AutoCAD can be used as well. (download
Inkscape free) |
Do you do wholesale?
Yes, for high volume please email us to get a quote. |
Do you work with custom
materials?
You can request a certain material, or send us your own
material. Please write us an email for
a quote. |
Why do the templates
(unit sizes)
different with different materials?
Not all materials are available in all sizes. Some wood
comes in very narrow planks, while acrylic is manmade and
generally available in any size. |
I don't know how to use
CorelDraw or InkScape! Can I just send a JPG?
A JPG is not a vector graphic and the laser cutter will not
recognize the lines to be able to cut the image. We offer a
conversion service ($48/hour, most jobs take about 10min). Simply submit the file normally and we
will email you a quote. There are excellent tutorials on how
to use vector based programs, we suggest you give it a shot
first! |
What payment do you
take?
Our preferred method is Paypal, however you can use a credit
card to pay without having a PayPal account. We can also
take credit cards over the phone (no emailing credit card
numbers please). |
How long does shipping
take?
We ship with USPS unless otherwise requested.
We usually ship same day if the invoice is paid before 2pm
CST. |
What are the refund
policies?
Due to the fact that all jobs are custom cut, we can offer
refunds if it is our mistake only.
We reserve the right to request editing of jobs that seem to
fragile to process and ship and while we take extra care to
pack things carefully, if your designs are fragile they
might break. We suggest using widths of at least 1/8 inch on
all parts.
We offer free samples so you can test designs, see materials
up close, and get a general look and feel for laser cut
products.
If you don't see a free sample size next to your material of
choice, you can request a swatch to see the other color up
close. |
Where are you guys located?
Our shop is in Austin, TX, USA. You can call us at 512-410-8651 or skype "laserdesignhelp" |
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